1. About These Terms
These terms set out the basis on which Mobile Wash & Shine ("we", "us", "our") provides mobile car wash services and monthly plans to you ("you", "your"). By making a booking, signing up for a plan or paying through our website, you agree to these terms.
2. Who We Are
Mobile Wash & Shine is operated by Deklan Brian Tanner (ABN 68 699 547 618), a fully mobile car wash service based in Aspendale, Victoria, servicing Bayside and surrounding suburbs.
3. Bookings
Bookings are made through our online booking system. A booking is confirmed once you see the confirmation on screen and receive a confirmation by email or phone. You are responsible for giving accurate details, including your name, contact number, address and vehicle details, because we use them to carry out the service. By booking, you confirm that you own the vehicle or are authorised by the owner to arrange the service.
Our services are priced and booked as shown on the website: Exterior Wash, Interior Clean and Full Package, plus the Ceramic Sealant and Headlight Restoration add-ons. Add-ons are booked together with a main service. Estimated times are a guide only.
4. Site Access Requirements
You need to provide access to an outdoor power outlet and a water source (for example a garden tap) at your location. If we arrive and cannot access suitable power or water that was not flagged with us beforehand, this is treated as a late cancellation and Section 7 applies.
5. Vehicle Condition & Additional Charges
Prices are based on a vehicle in normal condition. Vehicles with excessive dirt, mud, pet hair, or biohazards (such as bodily fluids or mould) may need extra time or products. In these cases we may charge a reasonable extra fee, or decline the job. We will try to talk to you first where practical.
6. Prices & Payment
Prices are in Australian dollars and are as shown on our website at the time of booking, subject to Section 5. For single bookings, payment is due in full when the service is completed, by cash or card, unless you chose bank transfer in advance when booking, in which case payment is due before the service. Unpaid amounts may be referred for debt recovery.
Vans are charged a van fee on top of the service price, shown on the website when you choose Van. Bookings for more than one car in the same visit get a multi-car discount, shown when you choose the number of cars. Memberships and the multi-car plan are priced by the number of cars you choose when you sign up, and that price is shown before you pay.
Online payments (such as card-paid monthly plans) are processed securely by Stripe. Monthly plans can also be paid in cash (see Section 9). We never see or store your full card details.
7. Changing or Cancelling a Booking
You can reschedule or cancel a booking free of charge with at least 24 hours' notice, using the link in your booking confirmation. If you cancel or reschedule with less than 24 hours' notice, or we arrive and cannot access your vehicle or the site, we may charge a cancellation fee of up to the full price of the booked service, at our discretion.
If the weather on the day is unsafe or unsuitable for washing, we will contact you to arrange a new time at no charge, and this does not count as a late cancellation. We may also need to reschedule because of things outside our control (for example illness, vehicle breakdown or extreme weather). We will let you know as soon as possible and offer a new time at no charge, or a refund of anything you have already paid for that booking.
8. Refunds & Satisfaction
If you are not happy with a wash, please tell us within 48 hours and we will fix it or make it right. Where we cannot fix a problem, or we cancel a booking you have already paid for, we will refund the amount you paid for that service.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
9. Monthly Plans
What a plan is. A monthly plan is a subscription. You pay a set price each month and receive a number of credits. Each credit covers one clean of the service shown in your plan, or any cheaper single service (for example, a Full Package credit can be used for an Interior Clean or an Exterior Wash).
Billing (card plans). Your plan renews automatically every month at the price shown when you signed up, charged to your card through Stripe, until you cancel. We will email you a reminder before a renewal where we can. If we change the price of a plan, we will tell you in advance, and you can cancel before the new price applies.
Cash plans. If you choose to pay cash, nothing is charged online and there is no direct debit. Your first clean can be booked straight away using one credit, and the full plan price is payable in cash on the day once that clean is complete. The rest of the month's credits are added once you have paid. A cash plan does not renew by itself: each month you pay the plan price in cash to renew it, and there is nothing to cancel. If you choose not to renew, the plan simply ends when its credits expire.
Credits. Credits are added when each payment is received, are valid for one month from that day, and do not carry over. Unused credits expire at the end of the month.
Booking with credits. You book with your credits using your plan link or by signing in on our website. Bookings made with credits follow the same cancellation rules as other bookings, and a credit is returned if you cancel with enough notice.
Pausing. You can pause your plan for 1, 2 or 3 months from your plan page. No payments are taken while paused, no new credits are added, and you keep any credits you have already paid for until they expire. Billing restarts automatically after the pause, or sooner if you restart it yourself.
Cancelling. You can cancel any time from your plan page, with no help from us needed. You will not be charged again. The month you have already paid for is not refunded, and you can keep using your credits until it ends. You can change your mind and resume before that month ends. If you cancel a plan by mistake, or before you have used any credits, contact us and we will consider a refund case by case.
Failed payments. If a renewal payment fails, we will email you a link to update your card. Your credits are not added until payment succeeds, and if payment cannot be collected the plan may be ended.
Restarting. If your plan has ended, you can restart it from the plan page or sign up again at any time.
Keeping your plan secure. Your plan link and sign-in codes give access to your plan. Please keep them private. If you think someone else has your link, contact us and we will help.
10. Your Vehicle
We take care when washing your vehicle and use trusted products, including Armor All, Turtle Wax and Meguiar's. We are not liable for pre-existing damage, wear or defects to your vehicle (for example existing scratches, chips, loose trim or worn paint). Please point these out before we begin where practical. We are not responsible for personal items left in or on the vehicle.
11. Our Right to Refuse or Stop a Job
We may decline to start, or stop, a job at any time if we reasonably believe the vehicle or site is a safety risk, if the job is beyond the service booked, or if anyone present is abusive, threatening or unsafe. If a job is stopped for these reasons, payment may still be due for the time and work already completed.
12. Limitation of Liability
To the maximum extent permitted by law, our liability for any claim arising from our services is limited to the cost of the service provided, or re-supplying it. We are not liable for indirect or consequential loss, including loss of time or inconvenience. This does not limit any rights you have under the Australian Consumer Law that cannot be excluded. You agree to be responsible for any loss, claim or damage we suffer from inaccurate information you give us, or from your failure to follow these terms.
13. Photos & Content
We may photograph or film vehicles after a job to show our work on our website and social media. We do not show number plates or personal details. If you would rather your vehicle was not shown, tell us and we will not use it.
14. Your Personal Information
When you book or sign up, we collect your name, phone number, email, address and vehicle details so we can deliver and manage your service, send confirmations and reminders, and run your plan. We do not sell your information. We share it only with the services we use to run the business: our website host (Netlify), our database (Supabase), payments (Stripe), and email delivery (Resend and EmailJS). Some of these providers store data outside Australia. Card details are handled by Stripe and are never stored by us. Our website also shows Google reviews through a third-party widget (Elfsight).
You can ask us what we hold about you, to correct it, or to delete it, by contacting us below. We keep booking and payment records for as long as we need to run the business and meet our tax and legal obligations.
15. General
These terms are governed by the laws of Victoria, Australia. If any part is found to be invalid or unenforceable, the rest continues to apply. We may update these terms from time to time. The current version is always on our website, and the version in force when you book or sign up applies to that booking or plan.
16. Contact Us
Mobile Wash & Shine · 0428 058 943 · Info@mobilewashandshine.com.au · Servicing Bayside & Surrounding Areas
MOBILE WASH & SHINE
